Return Policy

Due to the custom nature of our business, we do not offer refunds unless a product is deemed damaged or defective. We will be more than happy to exchange any purchase within 30 days of purchase. We are not responsible for shipping costs incurred for exchanges.

Terms & Conditions

All in stock orders will be shipped within 2-3 days of receipt. Due to the custom nature of certain products, not every item is available for immediate shipment. Orders placed after 3:00pm EST on Friday will be processed on Monday.

Next Day Air, 2nd Day Air or 3 Day Select orders received after 1:00 pm EST will be shipped the following business day, as long as all items are in stock. UPS does not ship Saturday or Sunday, therefore Next Day Air orders placed on Friday will not be received until Monday (Tuesday if placed after 1pm).

In the event an address is entered incorrectly, we cannot be responsible for the package. PLEASE ensure information is entered correctly.

International packages need to be shipped via USPS First-Class International Mail. In the event another shipping form is selected, your order will be canceled.

Contact Us

Cymplify Music
1010 Sherman Ave
Hamden CT 06514
Phone: 203.891.6991 • Fax: 203.789.2262
Email: team@cymplifycentral.com

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